Ways facilities
management expertise
drives value for clients
As global facilities management (FM) service providers, our experience and feedback
from clients have shown us the many ways they perceive outsourcing FM drives greater
value to their business. Here are the top 10 ways that they view FM provider value:
IMPROVED PRODUCTIVITY
FM experts have the experience and technology to set productivity expectations and monitor staff performance that increases
preventive and predictive activities, improves response times, and reduces contracted services at optimal staffing levels.
TECHNICAL AND MANAGERIAL EXPERTISE
FM providers offer specialised expertise as needed, more quickly and often as part of a contract relationship, whereas a
client without access to those resources may spend considerable time and cost searching for consultants to address issues or
retain full-time experts for part-time needs.
ENSURING SAFE FACILITIES
An FM service provider develops safety systems, training, compliance and documentation specific to operating facilities. Many
clients have strong safety programs, but the programs are geared around their core business and cannot necessarily address
facility-specific safety needs as well as a FM safety expert.
BEST PRACTICES FOR SYSTEM AND SERVICE RELIABILITY
Clients rely on their FM professional to develop the appropriate level of maintenance required for each building system based on
the system’s overall impact on the client’s reliability expectations, budget, site commitments, and asset preservation objectives.
CLOSELY MANAGED SPENDING
The facilities management service provider creates a focus and visibility that allows the FM executive to clearly analyse and
reduce FM costs.
LEVERAGE BENEFITS OF CENTRALISED FUNCTIONS
FM providers are better equipped to centralise key functions that drive greater consistency, measure performance, reduce
cost, and deliver better service.
VOLUME PRICING
Expert FM providers drive savings by leveraging their purchasing power with supplies and services commonly purchased to
run facilities.
REDUCED NEED FOR COSTLY SPECIALTY CONTRACTORS
Companies often hire expensive contractors to perform functions that a comprehensive FM provider can bundle into a single,
lower-cost labor solution, calling on specialised talent only when needed.
REDUCED DEVELOPMENT COST AND TIME
Clients often comment that they know they have a problem and have been talking about it for years, but they can never get
to it due to their own resource limitations. The FM service provider delivers results much faster by leveraging the most up-to-
date systems, best practices and trained implementation teams.
ENERGY SAVING AND SUSTAINABILITY
FM professionals have better resources to improve energy and sustainability results.
TODD RICHARDSON
Senior Vice President,
Global Occupier Services
+1 617 559 4144
22 DTZ | In Situ
