| 3 - Table of contents | 3 |
| 5 - Introduction | 5 |
| 7 - Video - What will the future of the financial workplace look like? | 7 |
| 9 - Executive summary | 9 |
| 19 - Five forces driving change | 19 |
| 21 - Regulation | 21 |
| 22 - Cost pressures | 22 |
| 24 - Technology | 24 |
| 26 - Geography | 26 |
| 32 - Talent | 32 |
| 37 - Consequences: How are banks responding? | 37 |
| 38 - Work and workplace | 38 |
| 45 - Global footprint and location | 45 |
| 48 - Building typology | 48 |
| 50 - Technology and automation | 50 |
| 53 - Retail branch of the future | 53 |
| 57 - Futures: What banks need to do next | 57 |
| 61 - Thanks and acknowledgements | 61 |
| 63 - About DTZ | 63 |
| 67 - About UnWork.com | 67 |
| 70 - Contacts | 70 |