The future of the financial workplace - page 3

Contents
1. Introduction....................................................................... 5
2. Executive summary.......................................................... 9
3. Five forces driving change............................................19
3.1. Regulation..............................................................21
3.2. Cost pressures......................................................22
3.3. Technology........................................................... 24
3.4. Geography............................................................26
3.5. Talent......................................................................32
4. Consequences: How are banks responding?......... 37
4.1. Work and workplace..........................................38
4.2. Global footprint and location..........................45
4.3. Building typology...............................................48
4.4. Technology and automation...........................50
4.5. Retail branch of the future...............................53
5. Futures: What banks need to do next.....................57
6. Thanks and acknowledgements.................................61
7. About DTZ........................................................................63
8. About UnWork.com.......................................................67
Contacts .................................................................................. 70
3 The future of the financial workplace | September 2014